We Care at Chrysler Capital

Our commitment is to do everything we can for those affected by Coronavirus (COVID‑19).

The rapidly evolving Coronavirus situation increasingly impacts both our work and personal lives in unprecedented ways. Chrysler Capital is making sure that our customers have access to essential services during this time.

Steps We’re Taking

Support for our customers

We have programs in place to help eligible customers experiencing difficulty.

To learn more about our assistance options, please contact us at the phone number listed below.

If you have other questions

If you have other questions, you can reach us by phone or through MyAccount. Please keep in mind our phone traffic is much heavier than normal and our agents are working harder than ever to answer all your questions. We appreciate your patience.

Customer Service: 855-563-5635

Customer Allegiance Team (Lease End): 855-383-0558

Hours of Operation:
Monday – Friday 7:00 a.m to 7:00 p.m. CT
Saturday 7:00 a.m. to 5:00 p.m. CT

Where possible, take advantage of information provided on this page, FAQ, Our Blog, emails and other communications. You can also follow our social media channels for the latest news and updates.

Financial Resources

Coronavirus has created challenges for all of us. Learn what steps you can take to get back on track financially and sustain long-term financial health.

For helpful information on money management, visit Santander Bank’s Prosper and Thrive website, which, like Santander Consumer USA and Chrysler Capital, is part of Santander US.

Support for new customers

Not a current customer but still interested in purchasing a new vehicle?

Chrysler Capital has partnered with Fiat Chrysler Automobiles (FCA US) to launch a variety of new-vehicle purchase programs on select Chrysler, Dodge, FIAT®, Jeep® and Ram brand vehicles. See ChryslerCapital.com/offers for more details on our exclusive programs during this time.

Support for our people

We are taking workplace safety steps to support our associates, recognizing that we must take care of team members so they can take care of our thousands of customers.

Supportive steps:

  • Instituted work from home and other dispersed work locations
  • Established a Temporary Emergency Paid Leave Program that provided employees with up to 80 hours of additional paid time off
  • Increased the frequency and scope of the cleaning protocols at all of our facilities.
  • Eliminated non-essential travel

Payment Information

How to make a payment

  • Make an ACH or debit card payment on our website, MyAccount, or through our interactive voice system. Additional fees may apply.*
  • Enroll in our Auto Pay program in which your monthly payment will be electronically drafted directly from your checking/savings account. Complete enrollment by logging in to MyAccount.
  • For retail customers, mail your payment to Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335; for leases, Chrysler Capital P.O. Box 660647, Dallas, TX 75266-0647.
  • Additional payment options are available on our payments page. Additional fees may apply.*

Other self-service options are available through MyAccount, where you can manage your account using online tools — live chat, make a payment, get your payment history and due dates, obtain payoff information or update your account information.

Advice & Guidance

Stay protected from scams

Cyber criminals already have started to distribute Coronavirus lures, including decoy health advisories, Coronavirus cures and health supplement phishing emails.

We suggest you follow these cybersecurity guidelines, as they may help keep your information secure:

  • Keep your software up to date on all your devices
  • Regularly check your privacy settings
  • Open or respond only to emails from known email addresses
  • Keep your passwords safe
  • For more information, check out this blog post

Help from the CDC

Visit the CDC Website for more information on Coronavirus, including what you should know about the virus, prevention and symptoms, as well as situation updates in the United States and worldwide.

Last Updated: 2021/8/3