Last Updated: 2020/6/18
The rapidly evolving Coronavirus situation increasingly impacts both our work and personal lives in unprecedented ways. Chrysler Capital is making sure that our customers have access to essential services during this time.
We have programs in place to help customers experiencing difficulty due to the impact of the virus. Here is assistance customers can expect.
Retail customers may qualify for an extension, which allows you to delay payments by extending the term of your loan and moving any deferred payments to the end of your loan.
Lease customers may qualify for:
To request assistance please contact us using one of the phone numbers listed below.
If you have other questions, you can reach us by phone or through MyAccount. Please keep in mind our phone traffic is much heavier than normal and our agents are working harder than ever to answer all your questions. We appreciate your patience.
Customer Service: 855-563-5635
Customer Allegiance Team (Lease End): 855-383-0558
Hours of Operation:
Monday – Friday 7:00 AM to 7:00 PM CT
Saturday 7:00 AM to 5:00 PM CT
Coronavirus has created challenges for all of us – learn what steps you can take to get back on track financially and sustain long-term financial health here.
For helpful information on money management, visit Santander Bank’s Prosper and Thrive website, which, like Santander Consumer USA and Chrysler Capital, is part of Santander US.
Not a current customer but still interested in purchasing a new vehicle?
Chrysler Capital has partnered with Fiat Chrysler Automobiles (FCA US) to launch a variety of new-vehicle-purchase programs on select Chrysler, Dodge, FIAT®, Jeep® and Ram brand vehicles. See ChryslerCapital.com/offers for more details on our exclusive programs during this time.
We are taking workplace safety steps to support our associates, recognizing that we must take care of team members so they can take care of our thousands of customers:
Please be aware that we no longer are able to accept payments via agent, so please use one of our self-service options:
Other self-service options are available through MyAccount, where you can manage your account using online tools — live chat, make a payment, get your payment history and due dates, obtain payoff information or update your account information.
Cyber Criminals already have started to distribute Coronavirus lures, including decoy health advisories, Coronavirus cures and health supplement phishing emails.
We suggest you follow these cybersecurity guidelines, as they may help keep your information secure:
For more information, check out this blog post.
Visit the CDC Website for more information on Coronavirus, including what you should know about the virus, prevention and symptoms, as well as situation updates in the U.S. and worldwide.
Last Updated: 2020/6/18