Chrysler Capital responds to Coronavirus impact on customers

Chrysler Capital is taking the spread of Coronavirus (COVID-19) seriously as it affects our customers in many communities.

We are committed to doing everything we can to help our customers who might be affected by Coronavirus, because we understand that hardships may arise.

Chrysler Capital’s customer service team is standing by to review accounts of customers who need assistance and to explore potential options to help during this time. We have programs in place to help customers experiencing difficulty due to the impact of the virus.

How to make a payment

Please be aware that we no longer are able to accept payments via agent, so please use one of our self-service options:

  • Enroll in our Auto Pay program in which your monthly payment will be electronically drafted directly from your checking/savings account. Complete enrollment by logging in at MyAccount.ChryslerCapital.com/Home/SignIn.
  • For retail customers, mail your payment to Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335 or, for leases, Chrysler Capital P.O. Box 660647, Dallas, TX 75266-0647.

* A third-party payment processing company may charge a fee to process your payment

Other self-service options are available through MyAccount, where you can manage your account using online tools – live chat, make a payment, get your payment history and due dates, obtain payoff information or update your account information.

For other questions, please look for answers in the FAQ section of our website. Many of your questions will be answered there, and you will help keep phone lines free and wait times shorter for callers with the most urgent needs.

If you still need help or have questions regarding your Chrysler Capital account resulting from the Coronavirus outbreak, you can reach us by phone at 855-563-5635.

Stay protected from scams!

Cyber criminals already have started to distribute Coronavirus phishing emails and scam calls that include decoy health advisories, Coronavirus cures, stimulus payments and health supplement in attempt to steal money and personal information. We suggest you follow these cybersecurity guidelines, as they may help keep your information secure:

  • Keep your software up to date on all your devices.
  • Regularly check your privacy settings.
  • Open or respond only to emails from known email addresses.
  • Keep your passwords safe.

Reminders on staying healthy

Meanwhile, it’s important we all take precautions to prevent the spread of germs during this outbreak. The CDC recommends that everyone:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Help from the CDC

Visit the CDC website for more information on Coronavirus, including what you should know about the virus, prevention and symptoms, as well as situation updates in the U.S. and worldwide.

Our leadership team continues to monitor the situation closely and is following guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and various state and local governments.