Dealer FAQs

Request a Visit from a Dealer Relationship Manager, and you will be contacted promptly.

Request a Visit from a Dealer Relationship Manager, and you will be contacted promptly.

Your Dealer Relationship Manager will take you through all the steps needed to sign up to process applications with Chrysler Capital. Once you have confirmation from us that your application process is complete, you can start submitting contracts to us.

Please do not submit application until you have confirmation that your Dealer Agreement has been processed.

Payoff information for our vehicles is available 24-hours a day from our automated Account Information Line or you can access the info online.

Most approvals are received within 30 minutes or less.

We have the ability to purchase your contract within 24-48 hours. It is contingent upon verifications and complete funding packages.

We have extended underwriting hours: Monday – Saturday 8 a.m. to 8 p.m. in all time zones. We are also available most holidays.

We use a variety of credit scoring best practices and methodologies to evaluate each application that is submitted. Our financing programs provide a high rate of approvals for all types of credit situations.

Be sure to work closely with your credit buyer and relationship manager on all required paperwork and any applicable stips for each deal you submit. It may also be helpful to review our Funding Checklist to ensure you have everything in order.

We have the capability of funding a deal 24-48 hours after a deal is purchased. The entire deal cycle, however, may take more time, depending on the accuracy and completeness of deals submitted. The “cleaner” the paperwork, the faster the funding.

The best way to reach your buyer is to e-mail them with the application ID number and the question you have. You can e-mail most buyers by typing in the buyer’s first initial and their last name, followed by “@chryslercapital.com.” (Example: jsmith@chryslercapital.com)

We have multiple tiers of funding options that include financing solutions for customers with all types of credit — from super prime to those with the most severely stressed credit histories. We cover the complete spectrum of auto finance.

Our custom scorecard system is not powered by beacon scores. The scorecard takes into account a number of factors, but beacon scores do not drive the outcome.

Credit analysts work each deal individually to determine its appropriate funding tier.